Workshop Cancellation Policy

Workshop Cancellation Policy 

If for any reason you would like to cancel your course booking, the below rates will apply.

  • At least 14 days notice before the start date – 50% refund
  • If you cancel with less than 14 days notice, no refund will be given

If there is a waiting list and your place is able to be filled, a refund of 70% may be given at the tutors discretion.

Tutor cancellation policy:

On rare occasions it may not be possible to run courses as advertised. If the course is cancelled by the tutor, before the start date, a full refund will be given. If sessions need to be cancelled before the planned end date, (for weekly courses for example) a pro rata refund will be given. Where possible, alternative dates will be offered or a refund given if you are unable to attend the rearranged sessions.

If you wish to cancel your place for any reason please email Helen at info@silver-stonejewellery.co.uk

 

Jewellery Orders

Delivery to the UK will be £3.99 and will be sent via Royal Mail first class.
Orders over £30.00 will be free in the UK.

Overseas delivery charges are as below:
Eire £5.50
Europe £5.50
USA/Canada £10.00
Elsewhere £10.00

Unless requested, all orders will be posted 1st Class Royal Mail.
These prices are per package not per item.

Delivery times vary from country to country and we cannot be held liable for late delivery of goods caused by circumstances beyond our reasonable control. You are responsible for making arrangements to receive the goods and if the goods are held at the post office or other delivery company’s depot because no one was available when the goods were delivered then it is your responsibility to collect the goods as quickly as possible. It is important that the addresses supplied by you to us are accurate.

Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
North America: 10-15 business days
Europe: 7-15 business days
I’ll do my best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Refund Policy

I gladly accept returns, exchanges and order cancellations, however if something is bespoke or personalised, this is not possible.

Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 2 days of purchase

 

The following items can’t be returned or exchanged:

Due to the nature of these items, unless they arrive damaged or defective, I can’t accept returns for custom or personalised orders.

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
If you have any questions about your order, please get in touch, via info@silver-stonejewellery.co.uk